sales and customer support
SALES AND CUSTOMER SUPPORT OFFICER
Location: Limassol
Industry: Maritime
Duties and Responsibilities:
- Receive inquiries from the customers through various media including email, fax and letter.
- Coordinate principals-service providers and customers, through all the sales processes including but not limited to inquiry, quotation, order acknowledgement and invoice.
- Respond to all customers' and suppliers’ general inquiries.
- Create and control all manual and electronic filing systems for customer sales cases and all relevant office paperwork.
- Maximize sales through personal follow up with clients in allocated regions.
- Build strong, long term relationships with clients and principals-service providers.Visit existing and potential customers at their premises for promoting Groups products/services and maintain good relationships with them. Travelling and attendance to social events after office hours might also be required for this purpose.
- Maintain the most efficient implementation of the ISO 9001 system, the Environmental, and the Health & Safety procedures of the Company.
- Run Customer Satisfaction Survey.
- Prepare and submit pending cases reports and alerts.Maintain legal and administrative files for all clients (KYC).
- Draft basic judicial documents (under legal guidance).
- Back-up other colleagues in case of absence.
- General office management.
Minimum Requirements:
- University degree or other certificate in Shipping/Maritime studies is preferrable.
- 2+ years of relevant experience.
- English literate
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Very good knowledge of customer relations principles.
- Excellent use of MS Office 365